NICE inContact is the cloud contact center software leader, with the world’s No. 1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation.
inContact connects you to the contact and the call state becomes Active. When you finish speaking with the contact, click the Hang Up button. During the call, you might need to mute , hold , mask , record , conference , or transfer .
NICE is the worldwide leading provider of software solutions enabling organizations to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions capture, analyze, and apply, in real time, insights from both structured and unstructured data. NICE solutions are used by over 25,000 organizations in more than 150 …
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inContact keeps customer service agents in touch with customers. The company provides call center software and an enterprise-class telecom network for a complete customer service operation. Small and midsized departments use inContact for handling inbound and outbound customer service calls, as well as connectivity services and workforce …
With inContact’s workforce management software, forecast demand, schedule agents, assign tasks and more. Learn more with our free WFM whitepaper! inContact is an award-winning, hosted call center software platform that enables you to deliver exceptional customer experiences while decreasing costs and increasing revenues.
inContact is the world’s No. 1 provider of cloud-based contact center solutions, offering robust call routing software and a full line of workforce optimization tools to increase the efficiency of contact center agents—all in the cloud.